North Royalton, Ohio
Not resolved
Customer service
Price Affordability
Product or Service Quality

Pulte is an absolute nightmare to work with. You are over-promised and under-delivered on pretty much everything that is explained.

My wife was pressured into signing off on the final walk through despite the property clearly not receiving the final grade. Christian (project manager) promised my wife they would be back out there to complete it - and not to worry. The project manager that took over post construction even asked when they were coming out to do the final grade when doing the first walk through. Pulte dragged that out for two months only to tell us that upper management said they would not be coming out because the document was already signed.

In assuring someone that they are there to help, and walk you through the entire process - PLAIN AND SIMPLE A JOKE. All the "bumper to bumper" warranties are riddled with exemptions to back out them out of responsibility. Do not walk, run away from any Pulte house you look at. They are built cheap.

Your siding will be lucky to last one year. There explanation: "It depends on what other builders use for siding. We just use a wrap". Oh - that's great to know after my siding blows off the house.

Buyer beware.

Product or Service Mentioned: Pulte Homes House Construction.

Reason of review: Poor customer service.

Monetary Loss: $5000.

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Why did your wife sign off on the final walk if there were unfinished punch list items?


I understand, building a home is stressful and you all were ready to settle down. As a licensed contractor to a customer, NEVER EVER SIGN OFF ON INCOMPLETE WORK.