Update by user May 28
Pulte/DelWebb at Cypress Falls is a joke. They changed the name from Pulte to DelWebb coincidentally as they were starting to build their new phase on the property.
They put DelWebb on the front entrance and on each entrance gate in Giant Gold letters. How gaudy and unnecessary when the landscape maintenance and construction quality is so poor.
Update by user May 28
Landscape maintenance is a joke!! Brightview is the landscape maintenance company and they can't keep supervisors.
Weeds everywhere, irrigation rarely works and is supposed to be checked monthly. The grass looks half dead and the workers throw cigarette butts and their trash around the water areas. Ponds full of algae, and grasses. Residents upset because they paid for a water view but are seeing grass instead.
Lawns not sprayed regularly with nutrients or for bugs, therefore large dead patches. Plants not fertilized or trimmed regularly or on schedule. New homes being built loaded with leaks and warranty issues. HOA not responsive or resolving issues.
Been through 3 property managers in 3 years. Pulte extended our HOA takeover because their new home sales are slipping.
Was told before purchasing that they modeled this community after Island Walk..........in their dreams. THIS PLACE IS A DUMP.
Original review posted by user Jul 25, 2018
Bought a home in Cypress Falls and between getting issues fixed (sometimes as long as 7 weeks to get service) to terrible property maintenance I am advising anyone to think twice before purchasing here. I have advised the property manager on numerous occasions that weeds are everywhere and dead plants are not being replaced as required in docs. Dead trees sitting on properties for months before being removed, grass that looks as though it is cut by a scissors, and they rarely trim foliage as required. Mulch beds not maintained and dead grass in many areas. Red ant mounds all over the property. The excuses I keep getting is it isn't in the budget, it's raining, it's anything but it will be done and when.
There are way too many concrete cracks on sidewalks, driveways and front entrances to homes.
Roof damage done by vendors who power wash and neither the vendor nor the Pulte/HOA willing to pay to fix though the docs clearly say that the vendors who they hire are responsible. There is always an excuse NOT to Do.
Recently Pulte amended the docs to make the community golf cart friendly even though overwhelmingly the homeowners did not want golf carts. And Pulte never so much as sent out a questionnaire to advise us that this change would occur. This is not a golf course community and the only reason for the change was that the new homes they were building included extra garage space for them. Before this new home building phase golf carts were strictly prohibited.
Without notice to the homeowners affected they started cleaning the preserve areas behind neighbors homes and left a ditch full of debris from the work and do not intend to clean it out.
Pulte also changed the name to Del Webb recently as well coinciding with the new building as well.......hmmm too many Pulte bad reviews?? Caution
Product or Service Mentioned: Pulte Homes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Pulte Homes Cons: Poor quality maintenance and terrible responses to service, Cheap construction, Buyers bears the cost of builders neglect.