Pulte Homes - Think twice before buying a Pulte Home at Fireside Norterra
Update added by user Oct 10, 2013
The field manager called and said he would come over to see where the water was standing....
Update added by user Oct 07, 2013
The Pulte field manager agreed to come out and inspect the drain field.He was busy after the rain so he hasn't had time to come yet.
Just beware that the customer service reps in Denver don't always know what they are talking about even though that's where the sales rep and field manager will send you.Keep asking questions and make sure you know your warranties.
Original review posted by user Sep 09, 2013
I closed on a new construction Pulte home in Phoenix on August 2. On September 8 after morning rain, I discovered an area of 13'out from the patio is sinking with mud from the rain and runoff of two roof lines. Once the rain stopped, I discovered the two AC units on the east side of the home that are in the drainage field were standing in water.
I called Pulte customer service 1-800# (in Denver) on September 9 at 8:30 AM to ask for help of my new build home that has mud immediately off the patio. Here is their response to a homeowner who just bough their home: "If you haven't laid down rock in the backyard in 30 days, you voided your drainage warranty."
Without coming to the home to inspect to ensure their 'landscape ready' grading and swale are indeed perfect to their 'always perfect workmanship,' they accused me of voiding my drainage warranty by not installing rock in 30 days. They completely missed the point that this newly built home was graded with a swale that allows for improper drainage along with standing water around two large AC units as a result.
Note that even if I had laid down rock within 30 days, the situation would be worse...sinking rock into mud. Missing rock in a 'landscape ready' grade is not the issue here. It is not an issue that I created from the lack of installing rock. I didn't build the house nor have I touched the their landscape ready grade and swale.
Pulte refused to send their field manager to inspect their landscape ready grade and swale for proper drainage and diversion of water away from the foundation of the home and the AC units. The AC units sit right next to the fence and there is too much water sitting in that small area versus the water being diverted to the center of the yard.
Hey, Pulte! You forgot that YOU built the house, not me! I didn't touch your grading yet, and you're setting yourself up for a future construction defect claim.
More Review Details
- Monetary loss:
- Product or service
- New Home Construction
- Review category
- Home Construction and Repair
You May Also Like
- "I purchased my condo in June of 2013, the prior owner disclosed no issues with the heat pump. I have had nothing but problems with the heating and..."
- "I am writing this letter on behalf of my parents, who are the ones that got scammed by this individual. On 7/29/16, my parents signed a contract with Jose D...."
- "Poor workmanship,paid $900 extra for a patio wit cracks running through every block. Hasn't been fixed, put off since last Febuary..."
- "I went on to order 2 pieces of pet fillable jewelry for my 2 kids. 1 boy 1 girl. I ordered this keychain for my son it was on sale..."
- "We special ordered a 36" and 32" MasterCraft exterior doors. We have installed many doors and have never had leakage issues until these 2 doors. First large rain they leaked..."
- "I purchased a new home in May of 2016 from this builder in Indianola Iowa. The home itself was beautiful and they did an overall great job. I did not..."