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We are currently in the process of building our new home in Hamilton Heights in Chandler, Arizona. This is a time when we are dreaming of our new home and also very anxious about spending hard earned money on a new house. I am writing today, because at first, we were...
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86 comments
Larry Taylor
#1759841
Home Improvement Expert
According to the Pulte Homes reviews on PissedConsumer.com, the company currently has 1.6 out of 5 stars.

The rating presented here is based on the feedback offered by customers in 157 different Pulte Homes reviews.

Customers are not satisfied with poor customer service, cheap material used and cheap construction. However, customers like floor plans, sales staff and community amenities.

You may find more information regarding Pulte Homes customer service experience in the article "Comparing Home Construction Companies: Lennar Homes vs Pulte Homes Pros and Cons".

To find a solution with Pulte Homes, you may send a letter to the company headquarters:

PulteGroup, Inc,
100 Bloomfield Hills Pkwy,
Bloomfield Hills, Michigan
48304
United States.

You may also share your experience with Pulte Homes customers as well as the company's top management team by posting your comments via the company social media networks. All contact information is available on the Pulte Homes Contacts tab on the Pissed Consumer website.
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Review
#405881 Review #405881 is a subjective opinion of poster.
Featured
Pulte Homes - Think twice before buying a Pulte Home at Fireside Norterra
Pulte Homes - Think twice before buying a Pulte Home at Fireside Norterra
Pulte Homes - Think twice before buying a Pulte Home at Fireside Norterra

Update by user Oct 10, 2013

The field manager called and said he would come over to see where the water was standing....

Update by user Oct 07, 2013

The Pulte field manager agreed to come out and inspect the drain field. He was busy after the rain so he hasn't had time to come yet. Just beware that the customer service...

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3 comments
Anonymous
#1395927

I learn something every day.

It rains in Arizona ?

Ari - Zona : Sp. - dry place

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Review
#446030 Review #446030 is a subjective opinion of poster.
Loss
$800
Tags
  • Fireside Norterra
Featured
1.4
Details
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes - Bathroom Tile Nightmare
Pulte Homes I have a lot more to say about Pulte, but I'll try to keep it short. If you're considering purchasing a Pulte home, I'd highly recommend you go another direction. When we closed on our house 2 months ago, there were several issues left to be addressed but...
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Review
#1626008 Review #1626008 is a subjective opinion of poster.
Cons
  • Customer service and customer satisfaction is so poor
  • Terrible craftsmanship
  • Poor finishing
Reason of review
Bad quality
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • home builder
  • Pulte Homes Ripoff
  • Poor Craftsmanship
  • Tile
  • Pulte Complaints
  • Bathroom
  • Poor Quality And Customer Care
1.0
Details
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print
Pulte Homes not honoring warranty, claiming fine print

Update by user Sep 23

Issue still unresolvedNo response from PulteI will be doing a video interview with this site and also have a court date

Original review posted by user Aug 23

I built my Pulte condo in 2014. Almost every window and door in the condo without exaggeration has had water intrusion from rain and snow from poor...
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Review
#1632980 Review #1632980 is a subjective opinion of poster.
Pros
  • On occasion
Cons
  • Buyers bears the cost of builders neglect
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Featured
1.4
Details
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.

Update by user May 28

Pulte/DelWebb at Cypress Falls is a joke. They changed the name from Pulte to DelWebb coincidentally as they were starting to build their new phase on the property.

They put DelWebb on the front entrance and on each entrance gate in Giant Gold letters. How gaudy and...

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1 comment
Anonymous
#1712332

I agree to all of what others listed. It all happened to us too.

We had 15 months of non stop warranty work when we first moved into our new home. Our nice waterway is gone, with too much grass/vegetation in it. We have cracks on front entrance patio and side of the house. They say that they trim bushes 9x a year.

It’s more like 3x a year. My grass has been dead since Nov 2018. They finally replaced it in May 2019. But it was looking half dead when they put it down,and now it’s totally dead.

I sent a landscape order at least 4 wks ago for grass replacement. Still nothing. They said I should have it by end of July. I was also sexually assaulted by a tile worker who fixed the grout in our shower several times.

We had a lot of stress. All appliances had to get fixed too in the first few months. All 4 driveways had to be torn up and cement re-poured. Tile roof had to be repaired too.

Centex would not postpone our closing date. Contract said we could for $250 a day. We offered to do that, but Centex sold our house for more $ to someone else because they needed a place now. We sold our house and had no place to move to Centex would not refund our $25,000 deposit unless we build again.

We had to move almost 1000 miles and another 2000 miles within 7 months to move into Cypress Falls 16 MONTHS after we signed the original contract. Builder covers his butt by saying in Contract under “Default” that it’s up to the Builder if he wants to postpone closing. To take our house away 3 wks before closing at Christmas time is heartless. We have been under a lot of stress since we decided to move here in 2013.

Now we have constant issues with landscaping. I want to sell. This is not the paradise I signed up for. The only nice thing about Cypress Falls is the pool.

It’s beautiful. When we moved in end of 2014 we had around 300 residents. There will be 700. Now we have 400 and many can’t get into the clubhouse for functions like entertainment, comedy shows, dances, Christmas party & so on.

It’s all by lottery drawing. Clubhouse is not large enough to accommodate all residents. We pay HOA, CDD & a Maintenance fee and I feel we are not getting what we should. Our tile roof will be power washed soon by the HOA.

Others who had this already done had broken tile and had to pay for it. That’s wrong. We were told the HOA takes care of the roofs. My husband & I never had any arguments until we moved here almost 5 yrs ago.

It’s non stop and I’m tired of it. All this stress has also affected his health. He was healthy when we moved here. Stress does kill.

Before moving here ask neighbors how they like it here. Ask more than one.

I’m ready to sell next Spring and move closer to family in TX. Good Luck!

Review
#1312978 Review #1312978 is a subjective opinion of poster.
Cons
  • Cheap construction
  • Buyers bears the cost of builders neglect
  • Poor quality maintenance and terrible responses to service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Pulte Homes - Pulte doesn’t stand behind their work
Pulte Homes - Pulte doesn’t stand behind their work
Pulte Homes - Pulte doesn’t stand behind their work
Pulte Homes - Pulte doesn’t stand behind their work
Pulte Homes - Pulte doesn’t stand behind their work
Pulte Homes - Pulte doesn’t stand behind their work
I own a Pulte home in Phoenix. It is 8 years old. Over the past few months, I have developed numerous cracks in ceilings and walls, doors that stick or will not latch, cracked tiles, walls and ceilings separating. Pulte takes a “so sad, too bad” attitude despite their...
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2 comments
ObservantToucan
#1672181

Did you hire an independent home inspector ? We are having issues with our 6 month old house (since the first month) and nothing ever gets resolved fully or I am told it’s normal. We had major cracks in walls, ceilings, all corner bead was exposed.

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Review
#1479867 Review #1479867 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$50000
Preferred solution
Let the company propose a solution
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
Pulte Homes - Disappointed and frustrated
It’s six months I moved in no Sod yet. Exteritos are not yet painted my carpet is ripping of . They do the sod in a said time only if you do irrigation with them . I have put everything I had in this house. It was supposed to be my dream home . But it has come as a...
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Review
#1334193 Review #1334193 is a subjective opinion of poster.
Reason of review
Bad quality
Featured

Pulte Homes in Selma, Texas - House is crap

1.0
Details
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
Pulte Homes - House is crap
My home is falling apart in every way possible no insulation in some outside walls rot in the woodwork fences not properly cemented list goes on and on
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Review
#1267713 Review #1267713 is a subjective opinion of poster.
Reason of review
Bad quality
First time homebuyers looking for our dream home and it's been a nightmare. We picked out our home, but our consultant neglected to have us chose our exterior finishes. Had to pick our second choice model because we couldn't have the same house on the same street as...
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Review
#433472 Review #433472 is a subjective opinion of poster.

Contact Pulte Homes Customer Service

Mailing Address:
PulteGroup, Inc
100 Bloomfield Hills Pkwy
Bloomfield Hills, Michigan 48304
United States
Phone:
(877) 768-8823
All Pulte Homes Contacts

Latest Question

Pulte Homes Questions
Being a first time home buyer, I was really excited. Loved the location and look for the Pulte Homes. Of course, up until you sign the dotted line, the people are helpful and the service is great. After that it all goes down hill. Their service representatives are...
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4 comments
Anonymous
#923006

Having the same situation with Libby at Ashwood Pointe, Il. Worst customer experience ever.

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Review
#431681 Review #431681 is a subjective opinion of poster.