Pulte Homes Reviews

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New Reviewer

We are currently in the process of building our new home in Hamilton Heights in Chandler, Arizona. This is a time when we are dreaming of our new home and also very anxious about spending hard earned money on a new house. I am writing today, because at first, we were...
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99 comments
#2028624

THANKS

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#405881 Review #405881 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Pulte Homes House Construction

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Verified Reviewer New Reviewer

3.4
It sounds like Pulte has changed it's customer service commitment over the last decade. Reviewing my warranty folder the HVAC system is not listed as one of the components I needed to register. Airtron might be your go to company for warranty due to contractual...
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ID
#2896700 Review #2896700 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$1400
Preferred solution
Let the company propose a solution
New Reviewer

New home

Policies and procedures I would like to know why my realtor is not added on my deal, what is your policy
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#2893705 Review #2893705 is a subjective opinion of poster.

Foundation

1.0
I have asked numerous times for someone to contact me to talk about my foundation issues that I have. Its unbelievable. I have even tried calling the number given on the site and left few messages asking for a call back and nothing. What kind of customer service is Pulte and Centex giving???
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3 comments
#2064178

Foundation issues could cost you tens of thousands of dollars. Time to get an attorney to write them a certified letter.

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#2064177

Foundation issues could cost you tens of thousands of dollars. Time to get an attorney to write them a certified letter.

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#2064169

Take them to court.. That'll get their attention

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ID
#2880160 Review #2880160 is a subjective opinion of poster.
Location
Sugar Land, Texas

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Verified Reviewer New Reviewer

The best customer support that I have ever received

The roof pressure cleaning contractor brought to my attention that the hose has no gutters, and I need to contact DiVosta/Pulte because it is the building code violation. Pulte provided the best customer support that I have ever received. Pulte provided all the information and explanation that the gutters are optional, and there is no any violation

User's recommendation: Best builder, best customer support.

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ID
#2840190 Review #2840190 is a subjective opinion of poster.
Pros
  • Built solid
Preferred solution
I am already completely satisfied

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Verified Reviewer New Reviewer

Pulte is trash

1.1
They lie to you about their terrible workmanship and quality assurance then once you sign stop addressing your concerns in any meaningful way. The company is one step above a scam, and I have never been motivated to go so far out of my way to let others know what a terrible company they really are.

User's recommendation: Buy from a different home builder.

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#2810009 Review #2810009 is a subjective opinion of poster.
Location
Buda, Texas
Cons
  • Failure to honor warranty and follow up
  • Constant lying
  • Not willing to address customers concerns
Preferred solution
I want Pulte to authorize me to hire my own contractors to fix the terrible work that they signed off on instead of saddling me with six month wait periods to fix basic things like windows that aren't sealed and faulty breakers.

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Verified Reviewer New Reviewer

Major finish imperfections

1.8
Original review updated by user Aug 14, 2021
We closed on our Pulte home in June 2021. During our 30 day review period post closing we have identified numerous interior and exterior finish issues which have not yet been corrected. We have holes in our screened lanai, our exterior paint and caulk are already peeling. Exterior window screens are bent and scarred. Interior paint and drywall is scarred, floor and wall grout is cracking. Generally, the finish work is sloppy and substandard.

User's recommendation: Buyer Beware.

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ID
#2773383 Review #2773383 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Pulte Homes Customer Care
Pros
  • Lot
Cons
  • Workmanship
  • Poor warranty response
Preferred solution
Deliver product or service ordered

As an Insurance Agent

This companies management bends over backwards to make working with them as big a pain as they can. Staff has little knowledge and act like programed robots!
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#2724058 Review #2724058 is a subjective opinion of poster.
Cons
  • Management a support personal tough to work with

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Verified Reviewer New Reviewer

Home settlement has been delayed extensively

3.8
My wife and I are under agreement with Pulte homes for a new home and the settlement is extensively delayed due to a slow or seemingly flawed roadway and main entrance construction process

User's recommendation: Beware of the fact that anything whatsoever can delay settlement and move in date.

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ID
#2707642 Review #2707642 is a subjective opinion of poster.
Location
Ponte Vedra, Florida
Pros
  • Nice sales rep
  • Lot location
  • New construction
Cons
  • Inexperience or unqualified subcontractors
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

2.3
I want to set expectations for an inspection on suspected water infringement. I created the ticket as it is the procedure Pulte uses to receive notification of an issue. Withing 48hrs (totally acceptable) I receive a call on the problem from the technician and I...
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ID
#2686129 Review #2686129 is a subjective opinion of poster.
Pros
  • Community
Cons
  • Warranty
  • Poor quality of workmanship and building materials
  • Failure to honor warranty and follow up
Preferred solution
Let the company propose a solution
New Reviewer

Awful customer response

1.0
Tried many ways to contact someone to have a home built in orlando No one answers my many different phone calls Crazy

User's recommendation: Do not tried.

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#2677662 Review #2677662 is a subjective opinion of poster.
Location
Jupiter, Florida

Was looking for a job opportuniy

job opportunity I was only on website looking for a job opportunity. No problem at all with Pulte Home!

User's recommendation: job opportunity.

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#2627566 Review #2627566 is a subjective opinion of poster.
Location
Englishtown, New Jersey

Urgent need for corporate contact for Del Webb division in North Carolina

Hello, My client is in process of contracting to build in a Del Webb community in North Carolina. They have run into an issue that needs to be escalated beyond the sales consultant. We have attempted multiple times to get resolution with the on-site sales consultant and have an urgent need for assistance and escalation. I am requesting contact information for someone at the corporate level with Del Webb in North Carolina. Thank you.
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#2587546 Review #2587546 is a subjective opinion of poster.
Location
Breckenridge, Colorado

Unhappy customer

1.5
Unnecessary EOP process. Increasing the cost of the home way beyond the market. Unable to provide detailed information to the customer to buy home at Carpenter Mills Powel Ohio. No transparency when the new sections are opened. The staff seems to be bit aggressive.

User's recommendation: Do not invest huge sums to money. The team is creating unnessary demand and hype. They are imposing cost to the buyers.

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ID
#2575262 Review #2575262 is a subjective opinion of poster.
Location
Columbus, Ohio

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Verified Reviewer New Reviewer

Unreliable

1.1
Warranty guy has been advised of my flooding irrigations and fence alignment. Also not a fan of telling me lies about the products my home came with since the warranty guy didn't know what to do about fixing the issue. If anyone knows how to escalate this issue for the Pulte warranty group please let me know,

User's recommendation: Read all the reviews on Pulte.

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ID
#2556302 Review #2556302 is a subjective opinion of poster.
Location
University Park, Texas
Cons
  • Not willing to address customers concerns
  • Disruptions caused by builder not complying
Preferred solution
Deliver product or service ordered

Warranty

1.8
I have been working with the local team of Pulte employees on my warranty issues. Multiple issues have taken over 6 separate trips into my home to fix the original problem. I have had the trades contractors in my home where I had to play the project manager, I am not qualified for this position. Now I am faced with a fifth trip of my tile vendor who needs to fix the original issue.
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ID
#2548290 Review #2548290 is a subjective opinion of poster.
Location
The Colony, Texas

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