Pulte Homes

Pulte does not honor their warranty. We purchased our home in the Del Webb Viera community in October 2024.

A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration, Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it.
Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone above and beyond in their investigation, could not find the source, and would not continue further effortsstating the smell was normal ground gases.
Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions.

Before proceeding, they attempted to coordinate with Pulte but were told the same thingthat Pulte would not provide additional assistance.

Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired.
When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not contacted them firstdespite their earlier written statement saying they would not conduct any further investigation. They provided the same response to Indoor Air Quality Solutions when contacted.
This was a clear structural defect discovered within the 12 month warranty period, yet Pulte declined to address or repair it.

Pulte Northside, Washougal, WA

Extremely disappointed with Pulte's customer care and their handling of new home warranties. We were wrongly blamed for a manufacturing defect, faced long delays and poor communication about scheduling repairs, and had serious issues dismissed as normal.

Since closing 6 months ago at this community, we've discovered many issues, including plumbing and HVAC problems. No one from customer care has ever visited to assess them in person. Problems like cabinet doors banging into walls were not their responsibility, and our rep failed to follow up on promised solutions, leaving us to solve it ourselves. They are best at hiding behind computers and sending rejection emails and closing the tickets with no resolution.

Whenever we mentioned better service from other builders, Pulte's rep dismissed any comparison. Overall, the customer care team seems uninterested and unskilled, which appears to reflect the company's culture.

Im very disappointed with how Pulte Homes has handled my refund for The Exchange at 401 (Lot 56201).

The sales representative clearly told me by email that the refund department would contact me and send me the necessary cancellation documents to sign. I followed all instructions, but since then, no one has reached out not a single email or phone call.

Ive contacted the sales representative multiple times, and every time Im told someone will contact you, yet weeks have passed and nothing has happened.

This is completely unacceptable.

Its hard to believe that such a large company can be so unorganized and unresponsive when it comes to processing refunds. When buyers are required to pay their deposits within 24 hours, the company should also handle refunds with the same level of urgency and professionalism.

We are currently in the process of building our new home in Hamilton Heights in Chandler, Arizona. This is a time when we are dreaming of our new home and also very anxious about spending hard earned money on a new house. I am writing today, because at first, we were very excited about the prospect of our new home, until we had our experience at the Design Center. We originally thought we were the only ones disappointed and frustrated with our experience, but upon meeting several other soon-to-be neighbors at Hamilton Heights, we discovered that almost everyone had the same bad experience. This is when we decided we had to contact you.

When we first arrived at the design center we were excited to see what we could create for our new home. From cabinets and carpet to paint, speakers and faucets, the possibilities were endless. We began picking out cabinets and moved on to flooring. This is when we discovered that there were only three choices of “standard” tile and six choices of “standard” carpet. All of which was white, dirty white or even dirtier white. In order to find something that was even halfway decent for a $400,000 + home we had to move several grades up. I am not talking lush, designer stuff; I am talking for stuff that came in my first apartment. So we began looking at the choices presented to us in this range. We picked out stuff that would “do for now,” and then Suzie came back to us with a price. Over $20,000 for flooring? Upgrading when you are building a house shouldn’t cost you an arm and a leg. The company already has to put something in the house, so labor is already there and there isn’t any demolition that needs to happen. You should just have to pay for an upgrade in the material, which should be minimal. This was definitely not the case. Just this one tiny experience had us wanting to back out of the contract. We wrote down and took pictures of the products we had chosen and looked them up from RETAIL stores when we got home. To have someone come in after closing on our house and put the SAME EXACT flooring in would only cost us $9000! This is also paying for labor and demolition! So we called back and told her to “put whatever comes with the house” in because we weren’t going to pay them to do it and put it on our 30 year mortgage. Then it comes to other options for our house. We weren’t told options about paint (honestly with the scam with the flooring we would rather do it ourselves), our neighbors weren’t given options for fireplaces or paint. They also had an issue with the flooring. They started calculating the price per square foot and found a huge discrepancy between what they were being charged for the tile in the dining room versus what they were being charged per square foot in the living room. It was the SAME tile. When Suzie was faced with this she told them “well I am not perfect.” Yet she had boasted that she had been working for Pulte Design Center for “23 years.” I don’t believe she changed the discrepancy. After this exchange with our neighbors, they are thinking about paying the $250 change request and not having Pulte put their flooring in either but to do it themselves.

Now comes this issue with fans. We just wanted simple pre-wiring for ceiling fans. Shouldn’t cost much, since my dad works for an electric wholesaler and says that a builder can put them in for less than $40 a piece, retail, with labor. So why in the world is Pulte charging $175 per pre-wire?? Mind you, this isn’t even with a fan! So after discussing our options, because by this point we were ready to back out of the whole deal (and yes, lose the earnest money), we decided to upgrade the things we couldn’t do ourselves later on, or the ‘few’ things that were actually at market value. After meeting with the design center staff, we are very leery of the workmanship and “market value” of the actual Pulte construction. We have been in close contact with the Construction Manager, Paul and are keeping a watchful eye on everything. So far, the construction seems to be heads above what we encountered at the Design Center.

In conclusion, we did NOT have Pulte do the carpet, tile, faucets, bathroom upgrades, counter upgrades, ceiling fans, hardware, sinks, blinds, toilet, bathtub or shower upgrades that we had originally wanted to do. (Look at the money lost there and we are just ONE home!) Who knows what other upgrades were available to us but not relayed to us. We will take our hard earned money to make this home fantastic, while giving the design center as little as possible. This should have been a fun and exciting experience. Not one full of frustration and feeling like we were being ripped off. Then to find out, it wasn’t just us! If we had visited the design center before signing an agreement, you can bet we would have chosen to move elsewhere and gone with a different builder. Lets hope this is not indicative of what we can expect throughout our entire experience with Pulte. And you can believe, that we are relaying this story to EVERYONE we know! As you know, the housing market is growing, something needs to change at your design center or you will be losing out on the extra revenue of the upgrades and alienating your customers. Word of mouth spreads quickly and in this age of digital communications, you can bet that word will get around.

Hi,

A few months ago, a resident at Martins Landing vandalized two planters of tulips, which were from the Netherlands. The planters were approved by the board and resided in front of the community building. The person responsible has been identified by video evidence, and the North Reading Police are pursuing the issue. However, the Pulte HOA representatives have done nothing to issue the appropriate notifications of violating the rules of the HOA, nor has the person been fined. I have been given no reason why the reps have done nothing, and they refuse to provide me with a reason for the lack of action.

Recently, the same person accused my wife of verbal and physical abuse and reported this to the HOA board, among other places including the police. There is no evidence or proof of any of this. This did not happen. However, the Pulte reps responded within 3-4 days by sending a reprimand letter to my wife, even though there is no evidence of anything occurring.

I believe the Pulte HOA reps are incompetent in following and enforcing the rules and regulations. In addition, this is clearly discriminatory behavior by the board. This situation is unacceptable in many ways, and I demand that these issues are resolved properly. Please call me anytime at my phone.

If I had to do it again, I would not pick Pulte Homes to build my home. We've had a poor experience since we signed a sales contract.

Our home was not built to the specifications we selected. We had to submit repair requests several times and have to follow up several times to get a response. And even when we do get a response, our repairs are not addressed. Even though we were told it would take 3 months at most to get a driveway and sod, it has been almost 6 months and we still don't have a driveway or a yard.

They built our house faster than giving us a driveway and yard. My wife and I tried to email several customer service managers to address our concerns, and not at one time did we ever receive a response back.

We had an issue with our loan within 30 days. We let them know as soon as possible because they still had over 2 months to sell the house to another buyer if we dropped out quickly.

We just wanted at least half of our deposit back. They should do some paperwork for $10k for 25 days. It seemed fair. However, they said no.

I asked to speak to someone above our agent, but he wouldn't give me the number to talk to anyone even after 4 attempts of trying to talk to someone. I don't believe our situation was even described to upper management. This is predatory lending/deposits. We even offered to buy a house built a few months later.

However, they wouldn't even listen to it.

Now we have to drop out a week before closing instead. Yes, we signed a contract, but their unwillingness to work with us at all, or even contact us about our specific situation, is unbelievable.