Andy E Liz

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| map-marker Florence, Arizona

Bad floor installation

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Pulte Homes - Bad floor installation
Updated by user May 21, 2023

We have been going back and forth with Pulte. Recently, they have made an offer to buy us out of the floor replacement. In other words, they are willing to give us X amount of dollars for the furniture removal, floor removal, floor installation, hotel stay for up to 10...

Updated by user Apr 24, 2023

I was contacted by my Build Manager today. I have never been contacted by anyone else from Pulte.

He is acting as the middle man. He tells me that our tile lot # (color) is no longer available.

Pulte ordered a box of another lot number. They will be here Monday the 1st...

Original review Apr 21, 2023
We purchased a new home from Pulte Del Webb in Sun City Anthem. Our home closed on the 3rd of February 2023. Prior to closing and during the blue tape walk through, we found issues with the floor tiles. The tiles were either hollow or uneven. There were a total of approx. 12 tiles. Pulte did not have the tiles and had to have them shipped overnight. Once they received the tiles, Pulte workers replaced the tiles. Once the job was done, the tiles they replaced were uneven, the grout didn't match and the adjoining tiles were now loose. Shortly thereafter, Pulte sent a tile expert from Interior Designs. When he arrived, he expected to complete a 3 to 4 hour job. However, he checked the tiles and found a total of approx. 32 tiles that needed to be replaced. He also provided information on how to check the tiles for defects. We checked all our tiles and found approx. 75 tiles with defects. The tiles were either loose, hollow or uneven. Furthermore, the grout didn't match. The last week of March, I believe it was the 29th. Interior Designs sent another expert out (Phil). He checked all the tiles we marked with blue tape and determined they were either loose, hollow or uneven. He estimated it would take approx. 55 full tiles to replace all of the defects in the tiles. Phil told me he would write a report, turn it into his supervisors and they would speak with Pulte. On April 11th, I text my Build Manager. I asked if he had heard anything about the floors. At that time he had not. I text Phil on the 13th and he also did not hear anything. However, he did tell me that he completed his report on the 3rd and did turn it in. I asked for a copy and Phil told me I had to go through Pulte. I did reach out to the build manager and requested a copy, but still have not received it. On the 17th, I reached out to the Build Manager. He told me he would get his boss involved. I have not received a call, text or email from anyone at Pulte other than my Build Manager. I did receive a copy of the report from my Build Manager and have it available upon request.
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  • Sales and build manager were outstanding
  • Poor finishing
  • Poor quality maintenance and terrible responses to service

Preferred solution: Replace the tile flooring

User's recommendation: If you decide to purchase from Pulte, get a very good home inspector and keep an eye on your build process.

Judith B Xiw

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