Pulte Homes Reviews and Complaints | pulte.com @ Pissed Consumer

Most helpful review

New Reviewer

May 05, 2013 Hershal Zue

The Design Center for Pulte is a Rip off!

We are currently in the process of building our new home in Hamilton Heights in Chandler, Arizona. This is a time when we are dreaming of our new home and also very anxious about spending hard earned money on a new house. I am writing today, because at first, we were...

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100 comments

Nov 06, 2021 PissedConsumer2087959 #2087959

Lol you sound so pleasant

0 0

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#405881

Location

Phoenix, Arizona

Service

Pulte Homes House Construction

New Reviewer

Sep 19, 2022 Thomas H Fke

The supervisor contacted me and gave us a date of 9/29/22 instead of 10/18/22 to have our painying done.

3.4

Our customer service rep scheduled back in August 2022 to have the painters come the same day as the drywall people were patching on 9/13/22. I pointed this out to her that the painters need to come 2 days after the drywall people have patched and sanded. The customer service rep sent me a corrected schedule, but did not send to the painters. So the painters also showed up on 9/13/22. So then my customer service rep wanted to re-schedule the painters for 10/25/22. This is when I complained, as I was being punished for her inability to do her job

User's recommendation: You need to be a squeaky wheel with Pulte.

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#3981798

Pros

Nice designed home

Cons

Terrible customer service

Preferred solution

The painter to come and paint the drywall repairs.

New Reviewer

Sep 03, 2022 Andrea S Qwt

No Customer Service!

4.8

UPDATE: Almost immediately following my (first) previous post, I was contacted be a senior customer service manager that assured me my experience was not in line with Pulte's values. I was also assured this (in)action would be corrected quickly. I have since been...

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#3917892

Location

Phoenix, Arizona

Preferred solution

New Reviewer

Aug 31, 2022 Andrea S Qwt

Overall, happy!

3.9

Super happy with the process through purchase. Expertise level of employees from multiple facets of Pulte was superior. Had a couple of issues after closing and customer service has been extremely difficult. After 2 months, still trying to get resolution. I am trying to be patient and give them an opportunity to correct/educate employee issues as well as my homeowner issues, but timing is ticking away. We shall see how this works out.

User's recommendation: Definitely recommend!

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#3907662

Location

Phoenix, Arizona

Preferred solution

Attention to my issues.

New Reviewer

Aug 24, 2022 Dale P Ytk

Finishing work is unacceptable. No one pays attention to detail. Just thrown together. Would not recommend this builder to anyone.

1.2

In all honesty the customer service here at sun city festival has got to be so overwhelmed. The quality of the majority of the homes built here all have major problems. When you have to hire a home inspector to check over your home, thats a pretty sad product. They say they build quality but these homes are not even close to quality.

User's recommendation: Avoid buying a home at sun city festival.

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#3885286

Location

Boulder, Colorado

Aug 10, 2022 PissedConsumer3839422 of Saint Cloud, FL

Split Oak Estates

Pulte builders have damaged my home to fix surrounding homes around me. I was assured that my issues would be addressed, it is now August and I am still getting the round about. Be aware split oak reserve & Isles of Lake Nona buyers. Do not buy Pulte homes they are dishonest company with poor workmanship.

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#3839422

Location

Saint Cloud, Florida

New Reviewer

Jul 27, 2022 Joseph E Ays

I need a copy of my closing documents. Specifically I need a copy of my title insurance

Never received closing document package upon closing of the house at 9622 Night Heron Lane Naples Florida

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#3799724

Location

Okeechobee, Florida

Preferred solution

Copy of my documents and title policy ins.

New Reviewer

Jul 25, 2022 sandra F Vkd

Poor construction

because vents in attic and behind tv area a big hole for rats to access home and rats got into plumbing and have damage to my home. inspectors report showed the plumbing had not been inspected.noi

User's recommendation: i do not reccomend buying.

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#3793575

Pros

New construction

Loss

$10

Preferred solution

Let the company propose a solution

New Reviewer

Jul 21, 2022 Carlos Iliana B

Not good. They don’t deliver what is your right to get fix by Pulte.

2.5

The 2 block walls are crack really bad. Tomorrow is 2 years in our home. Call Pulte customer service and HOA and they both said is the others responsibility. I have send pictures to both and nothing gets done. My number is 714-287-**** Carlos and Iliana Becerra

User's recommendation: No. But I recommend my daughters mother in law and she bought a house because of us Btw she is having issues too.

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#3781612

Location

Buckeye, Arizona

Cons

Terrible craftsmanship

Preferred solution

Let the company propose a solution

Companies Similar to Pulte Homes

New Reviewer

Jun 20, 2022 Bruce J Iqp

Latent defect of workmanship

To Pulte DFW Representative, We are the original homeowners and are writing this letter to notify you of a serious, concealed construction defect that was found during a shower remodel in the master bath in the month of April 2022. We have attached photos that clearly...

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#3688782

Location

Rockwall, Texas

Loss

$5715

Preferred solution

Full refund

New Reviewer

Jun 19, 2022 JKD

I would have walked away 10 times if it would have not cost me so much

1.0

Update by user Jun 19, 2022

no progress on house

Original review updated by user Jun 19, 2022

You have about 2 hours to design the interior of your home and only 24 hours to make changes. That is unacceptable and unreasonable. We went with Pulte Finance to get the "credits." It took us three days to gather all the information they requested,...

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#3685331

Pros

House is attractive

Cons

Integrity of the company
At this point

Preferred solution

Let the company propose a solution

New Reviewer

Jun 06, 2022 Sergiu B Dmk

13162 Borrego str. Venice, Fl. property damaged.

2.0

Update by user Jun 06, 2022

The issues are not fixed...

Original review posted by user Jun 06, 2022

I'm writing this requesting letter to inform you that my property 13162 Borrego street, Venice Fl, lot#339 (Islandwalk community) was damaged by Pulte/DiVosta contractors during the May-August 2021 new project on lot# 340,13170 Borrego street...

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#3643628

Location

North Port, Florida

Loss

$40

Preferred solution

Let the company propose a solution

New Reviewer

May 27, 2022 Antonia A Wsl

Pulte promises a lot and delivers very little

1.9

The warranty department lacks in communication and fixing issues. The promises made to fix things after closing is a Joke!

User's recommendation: Don't buy from Pulte.

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#3615785

Location

Hillsborough Township, New Jersey

Pros

New construction

Cons

Once they have your money they do not care about you

Preferred solution

fix the issues

Construction and Repair Expert Talks

All the Truth About Manufactured Homes - Interview with L. A. ‘Tony’ Kovach (Part 1)

Aug 18, 2020

In this video, Tony Kovach, an expert with the manufactured homes industry, explains where manufactured houses are made, their average cost, and their main benefits over regular and mobile houses.

Read full article

L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

New Reviewer

May 11, 2022 VADYM K Pzy

Unacceptable delays

Hello, I want to bring to your attention a problem I am having with my construction manager. He caused that my house was delayed for almost 1.5 months, one month was he wasn't able to prioritise to get people to fix a few issues with the frames and 2 weeks because he...

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#3565495

Location

Buda, Texas

Preferred solution

I need to place to life.

New Reviewer

May 02, 2022 Xay K

Plumbing issue

1.3

Original review updated by user May 02, 2022

I closed on my home in March 2020. The first week of moving in, I started having problems. Sewer were backed up into my shower. I should have known that this is the beginning of my problem. Kitchen stove wasn't center, either was the vent. Cabinet drawers wouldn't...

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#3536479

Location

Gilbert, Arizona

New Reviewer

Apr 28, 2022 Jai P Qjm

Do not buy house from pulte

1.0

pulte do not keep their words. They threathen you. I bought a home from pulte in eastfield community in bartlet. Anyone reading this. DO NOT BUY HOMES WITH PULTE. I requested 9ft entrance door in my house. Me as a buyer pointed out 7ft door that they were installing 3...

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#3524217

Loss

$680000

Preferred solution

Let the company propose a solution

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Website	2/5
Price Affordability	2/5
Turnaround Time	2/5
Value for money	2/5
Diversity of Products or Services	2/5

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"No Customer Service!"

"Finishing work is unacceptable. No one pays attention to detail. Just thrown together. Would not recommend this builder to anyone."