Pulte Homes

Lol you sound so pleasant

THANKS

Wish I’d read this prior to buying a Pulte Home! I closed in January and I’m still waiting for my kitchen appliances and we will soon be in the month of May!

Thank you for the warning.. I am about to go to the Design Center of another company .

Thanks for the warning...I am about to go to the Design Center of another company .

Thank you for posting this.

not at this time. thank you

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i never know the use of adobe shadow until i saw this post. thank you for this! this is very helpful.deck builders near me

We have upgraded the kitchen cabinets to full overlay (second from the top) and it costs $8,000 even though our model does not have many cabinets. So surprised...

I'm grateful to have read this experience before visiting Pulte Design Center for flooring and kitchen lighting.

The rating presented here is based on the feedback offered by customers in 157 different Pulte Homes reviews.

Customers are not satisfied with poor customer service, cheap material used and cheap construction. However, customers like floor plans, sales staff and community amenities.

You may find more information regarding Pulte Homes customer service experience in the article "Comparing Home Construction Companies: Lennar Homes vs Pulte Homes Pros and Cons".

To find a solution with Pulte Homes, you may send a letter to the company headquarters:

Most builders are overpriced on their upgrades. This is no surprise.

Spend your money on the things that can't be easily upgraded after you move in, like structural upgrades, cabinets, and tile. Everything else you can get done after the fact for pennies on the dollar. Carpet, paint, lights, fans, fixtures, hardware... buy it yourself at your local home improvement store and DIY or hire someone else to do it and save a ton!

And the salesperson will gladly give you the design guide and options and upgrades price sheet and if they say they can't they're full of crap. I got mine on my first trip to the model.

My design appointment is this week and I already have all of my choices made and know exactly where I might plan to spend/save money depending on what things look like when I'm actually in the design center. The problem is people who go into a model home with a base price of $300K and don't realize it probably has $50K+ in upgrades and then they're disappointed when they realize a lot of those things aren't included.

We are toying with the idea of going with Pulte because our focus is a large master bedroom and a large walk-in shower and we are willing to pay for it, they gave up that with basic tile the walk-in shower is around six grand but they won't give up the pricing for the rear house extension option, have you heard what that is?

We are doing the same thing in PTC! Heading to the design center in a couple weeks. Would love to talk with you.

We closed on our Pulte, Del Webb Chateau Elan home the first week of July 2019. When our kitchen and bathroom cabinets were delivered for installation, we saw them and told Pulte that the cabinets did not match.

Selecting our choices at the design center, we were told that the cabinets were wood. Never a mention that the facings of the frames were "digital skins." Of course, that is the reason they don't match. We picked two similar colors: sasparilla for the kitchen island, and something else (i forgot) for the bathrooms, very similar but not as dark. We were told that the difference in the cabinets was minimal.

When the cabinets were installed, the installers erroneously mixed up the skins and some were in the kitchen and some in the bathrooms. That was rectified immediately. The bathrooms are fine. The kitchen is still an on-going problem, over a month later!

THe cabinet doors/drawers/frames do not match at all. The stains on each is so different that they look awful. The problem began before closing and we were promised to go ahead and close because the issue would be rectified that following Thursday, to our satisfaction. Pulte has come out five times, replaced doors, and still, they do not match.

The issue was first addressed with the superintendent of the house, Josh Motes. He was absolutely amazing throughout the construction. Unfortunately, Pulte pushed him aside from the problem and brought in another person, Travis Horne, who also promised to solve the problem within the next seven days. That passed and the problem was escalated to their supervisor, Jason.

Jason came to our home with a "you're crazy-lady-and-I'm-not-going-to-replace-your-cabinets" attitude. I may be 55+ but I'm as bright or brighter than the youngster. Having experience in staining, because I'm a crafter, I knew that the stain drips on the doors were not knots, as he tried to tell me. After Jason told me four times that "we can agree not to agree," or something along those lines, I finally had enough.

I called him and told him that I no longer wanted to deal with him and would like to speak to his supervisor, Patrick. Patrick called me a day later and we arranged to meet the following Wednesday (six days later) when he was first available. I work and needed to do mornings. He could only do 3:30pm.

Fine. He was due to dome out and "I can tell you in 30 seconds whether or not I'll approve a change in cabinets." On Tuesday night, I receive a phone call from Jason. "I've been thinking about this all day and came up with an option. What if he would install a fake door panels where the skins are to dissipate the coloring?

I was okay with that, pending the colors would match across the front. I agreed once again to his solution and he assured me that the problem would be resolved within the next five-to-seven days. Why? Because it would take about three days to make the two panels needed for the sides.

He was giving himself a couple of days extra, just in case. I agreed and was fine with the situation. He asked if Patrick still needed to come out on Wednesday since Jason and I had agreed on doing the door panels. "No need.

I'll trust you this time," I said. Well, it's now two weeks later...no word from Jason. No panels. No returned phone calls.

No returned texts. I finally get a text from Jason Horne, explaining to me that Pulte received an audit and everyone has been busy this week. It's Thursday. He stated that he would try and find an answer for me as soon as he could.

We went back and forth for a bit and when I asked him for Patrick's phone number again, the texts ended. I tried to call the corporate office, to no avail. This is just one of the seven issues we had with the house. We kept on top of the construction a couple of times per week and my husband found several things that were incorrect but Josh immediately took care of them.

He was so on-top of the situation. He is meticulous and detailed like I've never seen before. Daily, the construction site was spotless, unlike the others around. We were kept on the loop about every detail of the house.

Josh worked so many overtime hours that he never accounted for to make things right for us. Pulte has these construction supervisors on an hourly wage not salary, per my research online. Many of these guys are working overtime without clocking in because the work needs to be done on time, but not enough hours in the day to do that. Nothing to do with my situation but thought I'd throw that in as a side note.

We had several change orders that were not our fault. Sales forgot to put the right information into the system. Things were left out or added that we did not ask for. Josh rectified those things.

He's the one who should be in the corporate office behind a nice desk with an air-conditioned office. It's now a day later...still waiting for a returned phone call from Jason or Patrick. No resolution to the matter.

What I do know is that we were baited into signing the closing of our house - it was an oral promise that never came through! Go figure.