Allen, Texas
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I bought a new house with Pulte homes in July 2014, Allen, TX. During home inspection, I found issues on exterior front stones, and the construction manager said that this would be reviewed and fixed during 2 years warranty period, but several inspections has been made, nothing, no fix performed and the quality manager keep saying this is natural thing on the stones and can not fix it.

I've also confirmed the issues on stones are not usual crack for new home. However, Pulte quality manager keep saying the crack should be more than a inch to covered by warranty (they changed word) and rusty stones were expected result for natural stones (my home is the only house in our community have rusty stones on the front.)

This is our first house and we dont have any prior experience with Exterior stones before. I opened and service request and the people we have to deal with really sucks. They dont have any ethics or manners. I regret my choice of going with Pulte. They simply say that since stone is a natural stone they cant do anything. How is that fair to say ?

So, I wouldnt recomend them to any one at all.

Product or Service Mentioned: Pulte Homes House Construction.

Reason of review: Poor customer service.

Monetary Loss: $15000.

Preferred solution: Let the company propose a solution.

Pulte Homes Cons: Customer service, Warranty.

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You built with Pultes and if the stone issue is your only issue you are in real luck ..........


Awwe...You bought a McMansion and you got a McNugget. Your problems really are first world. You should get in your SUV and go down there and threaten them on yer way to Old Country Buffet.

#1109473 a McMansion and you got a McNugget. Your problems really are first world. You should hop in your SUV and go threaten them on yer way to the Old Country Buffet.