Product: Pulte Homes Customer Care Clear all filters (29 of 29 reviews match)
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Don Ruffin was our building rep. Attitude argue with me not work with the new customer.. Was told 3 different occasions to not throw him under the bus... But when he argues and gets hot headed about my issues with the home, It just means HE DOESNT WANT TO DEAL WITH...
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Review
#1567363 Review #1567363 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Poor customer service
3.4
Details
This review is for Sales Person - Dustin Conkright Pulte Homes. Dustin is one of the worst Sales person to deal with for any new home purchase with Pulte Homes. He is not at all helpful and all his commitments are baseless. Recently I purchased a new home in Star Key...
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Review
#1460481 Review #1460481 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Building in FL, Solterra Resort. This project has been behind the time line since the purchase agreement has been signed. They were very prompt at getting my down payment with a 120-150 day time line on building completion. Currently sitting at 217 days and house is...
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Review
#1391680 Review #1391680 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Price reduction
I went to visit Radburn, the sales associate is non responsive. She is very limited in her knowledge. She does not go with the customers suggestions. Not a good company. She was non informative, seemed to rush me and not want to respond when questions were asked. She...
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Review
#1382050 Review #1382050 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Poor customer service
1.0
Details
Pulte Homes - Pulte HOA/BOD ignore controlling docs, leaving neighborhood in a MESS
Pulte Homes - Pulte HOA/BOD ignore controlling docs, leaving neighborhood in a MESS
Pulte employee controlled BOA picks Cusick Mgmt for HOA, approves ACC requests AGAINST the controlling docs, picks the majority BOD homeowners BEFORE letting the homeowners pick two (minority)....then it happens. A homeowner gets approval for a do-it-yourself landscape...
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Review
#1379330 Review #1379330 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Sells a HOA w/ standards & then ignores the LEGAL controlling docs
Loss
$10000
Preferred solution
Undo your ACC approval & get landscape back to builder standard
1.0
Details
I purchased a Pulte single family house early this year. The service team is efficient before the house closing. However, after I paid the money and signed the contract, everything changed. I am not sure this is national wide rule or only for Orlando area, Pulte setup...
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Review
#1368954 Review #1368954 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
roof is falling off (tiles) after 60 days and I have sat at home for two days now with scheduled repair appointments only to be stood up. It seems that all of the information I am reading below is accurate. The warranty customer service department is terrible. I...
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Review
#1328495 Review #1328495 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Warranty issue
Loss
$900
Preferred solution
Full refund

Pulte Homes - Complaint

1.9
Details
I haves tried on several occasions to contact someone by phone with no success.
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Review
#1320032 Review #1320032 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Poor customer service
Featured
1.4
Details
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.
Pulte Homes - Think twice before purchasing.

Update by user May 28

Pulte/DelWebb at Cypress Falls is a joke. They changed the name from Pulte to DelWebb coincidentally as they were starting to build their new phase on the property.

They put DelWebb on the front entrance and on each entrance gate in Giant Gold letters. How gaudy and...

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1 comment
Anonymous
#1712332

I agree to all of what others listed. It all happened to us too.

We had 15 months of non stop warranty work when we first moved into our new home. Our nice waterway is gone, with too much grass/vegetation in it. We have cracks on front entrance patio and side of the house. They say that they trim bushes 9x a year.

It’s more like 3x a year. My grass has been dead since Nov 2018. They finally replaced it in May 2019. But it was looking half dead when they put it down,and now it’s totally dead.

I sent a landscape order at least 4 wks ago for grass replacement. Still nothing. They said I should have it by end of July. I was also sexually assaulted by a tile worker who fixed the grout in our shower several times.

We had a lot of stress. All appliances had to get fixed too in the first few months. All 4 driveways had to be torn up and cement re-poured. Tile roof had to be repaired too.

Centex would not postpone our closing date. Contract said we could for $250 a day. We offered to do that, but Centex sold our house for more $ to someone else because they needed a place now. We sold our house and had no place to move to Centex would not refund our $25,000 deposit unless we build again.

We had to move almost 1000 miles and another 2000 miles within 7 months to move into Cypress Falls 16 MONTHS after we signed the original contract. Builder covers his butt by saying in Contract under “Default” that it’s up to the Builder if he wants to postpone closing. To take our house away 3 wks before closing at Christmas time is heartless. We have been under a lot of stress since we decided to move here in 2013.

Now we have constant issues with landscaping. I want to sell. This is not the paradise I signed up for. The only nice thing about Cypress Falls is the pool.

It’s beautiful. When we moved in end of 2014 we had around 300 residents. There will be 700. Now we have 400 and many can’t get into the clubhouse for functions like entertainment, comedy shows, dances, Christmas party & so on.

It’s all by lottery drawing. Clubhouse is not large enough to accommodate all residents. We pay HOA, CDD & a Maintenance fee and I feel we are not getting what we should. Our tile roof will be power washed soon by the HOA.

Others who had this already done had broken tile and had to pay for it. That’s wrong. We were told the HOA takes care of the roofs. My husband & I never had any arguments until we moved here almost 5 yrs ago.

It’s non stop and I’m tired of it. All this stress has also affected his health. He was healthy when we moved here. Stress does kill.

Before moving here ask neighbors how they like it here. Ask more than one.

I’m ready to sell next Spring and move closer to family in TX. Good Luck!

Review
#1312978 Review #1312978 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Cons
  • Cheap construction
  • Buyers bears the cost of builders neglect
  • Poor quality maintenance and terrible responses to service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Pulte Homes Customer Service

Mailing Address:
PulteGroup, Inc
100 Bloomfield Hills Pkwy
Bloomfield Hills, Michigan 48304
United States
Phone:
(877) 768-8823
All Pulte Homes Contacts

Pulte Homes - Subcontractor

1.0
Details
Never buy a pulte home. They are the worst ever company to work with. They treat their subcontractors like dirt and they dont pau them. Worst communication and horrible employees. Absolute worst company ever
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Review
#1272711 Review #1272711 is a subjective opinion of poster.
Service
Pulte Homes Customer Care
Reason of review
Bad quality