Pulte Homes - Disappointing Experience with Pulte’s Customer Care
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Pulte Northside, Washougal, WA
Extremely disappointed with Pulte's customer care and their handling of new home warranties. We were wrongly blamed for a manufacturing defect, faced long delays and poor communication about scheduling repairs, and had serious issues dismissed as normal.
Since closing 6 months ago at this community, we've discovered many issues, including plumbing and HVAC problems. No one from customer care has ever visited to assess them in person. Problems like cabinet doors banging into walls were not their responsibility, and our rep failed to follow up on promised solutions, leaving us to solve it ourselves. They are best at hiding behind computers and sending rejection emails and closing the tickets with no resolution.
Whenever we mentioned better service from other builders, Pulte's rep dismissed any comparison. Overall, the customer care team seems uninterested and unskilled, which appears to reflect the company's culture.
User's recommendation: Initially, we were enthusiastic buyers and even recommended Pulte to others, but now we advise others to avoid buying a Pulte home unless you’re set on their specific lot or model, but be prepared for poor post-sales support.
Pulte Homes Pros: Floor plan.
Pulte Homes Cons: Poor customer care post sale.
Location: Albany, Oregon
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