I purchased my condo in June of 2013, the prior owner disclosed no issues with the heat pump. I have had nothing but problems with the heating and air; after six months of troubleshooting with three service companies, I contacted Pulte; they sent out a fourth service company and that company as well found multiple leaks in the line set, in the garage wall.
It is obvious to everyone but Pulte that the damage most likely occurred during the construction phase. Pulte is claiming the warranty expired after two years and there is nothing they can do, even though, during conversations, they stated that if the line set was continuous (it is), they could potentially assist.
Along with the leaks in the line set, there are also nails that never hit the studs. I have completed lots of research and I am continually finding that you should NEVER have to recharge your system unless there is a leak.
Monetary Loss: $4700.