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Andy E Liz

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| map-marker Florence, Arizona

Bad floor installation

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Pulte Homes - Bad floor installation
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Pulte Homes - Bad floor installation - Image 2
Updated by user May 21, 2023

We have been going back and forth with Pulte. Recently, they have made an offer to buy us out of the floor replacement. In other words, they are willing to give us X amount of dollars for the furniture removal, floor removal, floor installation, hotel stay for up to 10...

Updated by user Apr 24, 2023

I was contacted by my Build Manager today. I have never been contacted by anyone else from Pulte.

He is acting as the middle man. He tells me that our tile lot # (color) is no longer available.

Pulte ordered a box of another lot number. They will be here Monday the 1st...

Original review Apr 21, 2023
We purchased a new home from Pulte Del Webb in Sun City Anthem. Our home closed on the 3rd of February 2023.

Prior to closing and during the blue tape walk through, we found issues with the floor tiles. The tiles were either hollow or uneven. There were a total of approx. 12 tiles.

Pulte did not have the tiles and had to have them shipped overnight. Once they received the tiles, Pulte workers replaced the tiles. Once the job was done, the tiles they replaced were uneven, the grout didn't match and the adjoining tiles were now loose. Shortly thereafter, Pulte sent a tile expert from Interior Designs.

When he arrived, he expected to complete a 3 to 4 hour job. However, he checked the tiles and found a total of approx. 32 tiles that needed to be replaced. He also provided information on how to check the tiles for defects.

We checked all our tiles and found approx. 75 tiles with defects. The tiles were either loose, hollow or uneven. Furthermore, the grout didn't match.

The last week of March, I believe it was the 29th. Interior Designs sent another expert out (Phil). He checked all the tiles we marked with blue tape and determined they were either loose, hollow or uneven. He estimated it would take approx.

55 full tiles to replace all of the defects in the tiles. Phil told me he would write a report, turn it into his supervisors and they would speak with Pulte. On April 11th, I text my Build Manager. I asked if he had heard anything about the floors.

At that time he had not. I text Phil on the 13th and he also did not hear anything. However, he did tell me that he completed his report on the 3rd and did turn it in. I asked for a copy and Phil told me I had to go through Pulte.

I did reach out to the build manager and requested a copy, but still have not received it. On the 17th, I reached out to the Build Manager.

He told me he would get his boss involved. I have not received a call, text or email from anyone at Pulte other than my Build Manager.
I did receive a copy of the report from my Build Manager and have it available upon request.
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Pros:
  • Sales and build manager were outstanding
Cons:
  • Poor finishing
  • Poor quality maintenance and terrible responses to service

Preferred solution: Replace the tile flooring

User's recommendation: If you decide to purchase from Pulte, get a very good home inspector and keep an eye on your build process.

1 comment
Guest

Good Afternoon- We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns. Could you please provide more information so I can better assist you?

Please respond to pgcustomercare@***.com including your complete address, and contact information so I can forward this information on to our team members who will be following up with you directly. Thank you!

Resolved
Sandra H Wwb

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Resolved: Earnest money

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Updated by user Mar 13, 2024

Company fixed the issue and I have been provided with full refund.

Original review Mar 08, 2024
I put down almost 16k in earnest money for new build in Mesquite NV. Circumstances came up and I want to cancel and postpone my move. Pulte refuses to return my earnest money (I am a senior citizen on fixed income) citing the legalities of the contract they are holding me to even though not even the foundation is done yet. So, please be 200% sure that you can do it before signing as they seem to lack compassion and only care about the $$ contract.
View full review
Loss:
$16
Pros:
  • Amenities
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Be 200% sure before you sign

1 comment
SANDRA H Rpv

Actually Pulte is refunding my deposit after much back and forth so although I do t think it should have taken so much, I appreciate the end result. Thank you!

Hershal Zue
map-marker Phoenix, Arizona

The Design Center for Pulte is a Rip off!

We are currently in the process of building our new home in Hamilton Heights in Chandler, Arizona. This is a time when we are dreaming of our new home and also very anxious about spending hard earned money on a new house. I am writing today, because at first, we were very excited about the prospect of our new home, until we had our experience at the Design Center. We originally thought we were the only ones disappointed and frustrated with our experience, but upon meeting several other soon-to-be neighbors at Hamilton Heights, we discovered that almost everyone had the same bad experience. This is when we decided we had to contact you.

When we first arrived at the design center we were excited to see what we could create for our new home. From cabinets and carpet to paint, speakers and faucets, the possibilities were endless. We began picking out cabinets and moved on to flooring. This is when we discovered that there were only three choices of “standard” tile and six choices of “standard” carpet. All of which was white, dirty white or even dirtier white. In order to find something that was even halfway decent for a $400,000 + home we had to move several grades up. I am not talking lush, designer stuff; I am talking for stuff that came in my first apartment. So we began looking at the choices presented to us in this range. We picked out stuff that would “do for now,” and then Suzie came back to us with a price. Over $20,000 for flooring? Upgrading when you are building a house shouldn’t cost you an arm and a leg. The company already has to put something in the house, so labor is already there and there isn’t any demolition that needs to happen. You should just have to pay for an upgrade in the material, which should be minimal. This was definitely not the case. Just this one tiny experience had us wanting to back out of the contract. We wrote down and took pictures of the products we had chosen and looked them up from RETAIL stores when we got home. To have someone come in after closing on our house and put the SAME EXACT flooring in would only cost us $9000! This is also paying for labor and demolition! So we called back and told her to “put whatever comes with the house” in because we weren’t going to pay them to do it and put it on our 30 year mortgage. Then it comes to other options for our house. We weren’t told options about paint (honestly with the scam with the flooring we would rather do it ourselves), our neighbors weren’t given options for fireplaces or paint. They also had an issue with the flooring. They started calculating the price per square foot and found a huge discrepancy between what they were being charged for the tile in the dining room versus what they were being charged per square foot in the living room. It was the SAME tile. When Suzie was faced with this she told them “well I am not perfect.” Yet she had boasted that she had been working for Pulte Design Center for “23 years.” I don’t believe she changed the discrepancy. After this exchange with our neighbors, they are thinking about paying the $250 change request and not having Pulte put their flooring in either but to do it themselves.

Now comes this issue with fans. We just wanted simple pre-wiring for ceiling fans. Shouldn’t cost much, since my dad works for an electric wholesaler and says that a builder can put them in for less than $40 a piece, retail, with labor. So why in the world is Pulte charging $175 per pre-wire?? Mind you, this isn’t even with a fan! So after discussing our options, because by this point we were ready to back out of the whole deal (and yes, lose the earnest money), we decided to upgrade the things we couldn’t do ourselves later on, or the ‘few’ things that were actually at market value. After meeting with the design center staff, we are very leery of the workmanship and “market value” of the actual Pulte construction. We have been in close contact with the Construction Manager, Paul and are keeping a watchful eye on everything. So far, the construction seems to be heads above what we encountered at the Design Center.

In conclusion, we did NOT have Pulte do the carpet, tile, faucets, bathroom upgrades, counter upgrades, ceiling fans, hardware, sinks, blinds, toilet, bathtub or shower upgrades that we had originally wanted to do. (Look at the money lost there and we are just ONE home!) Who knows what other upgrades were available to us but not relayed to us. We will take our hard earned money to make this home fantastic, while giving the design center as little as possible. This should have been a fun and exciting experience. Not one full of frustration and feeling like we were being ripped off. Then to find out, it wasn’t just us! If we had visited the design center before signing an agreement, you can bet we would have chosen to move elsewhere and gone with a different builder. Lets hope this is not indicative of what we can expect throughout our entire experience with Pulte. And you can believe, that we are relaying this story to EVERYONE we know! As you know, the housing market is growing, something needs to change at your design center or you will be losing out on the extra revenue of the upgrades and alienating your customers. Word of mouth spreads quickly and in this age of digital communications, you can bet that word will get around.

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101 comments
Guest

Glad to hear about the design center. We are looking to build with Pulte and was looking at design center stuff online.

We were told upgrades were reasonable and not price gouging but I am concerned now. Thanks for the information.!

Guest

Lol you sound so pleasant

Guest

THANKS

Guest

Wish I’d read this prior to buying a Pulte Home! I closed in January and I’m still waiting for my kitchen appliances and we will soon be in the month of May!

Swayzie Vbi

Thank you for the warning.. I am about to go to the Design Center of another company .

Swayzie Vbi

Thanks for the warning...I am about to go to the Design Center of another company .

Guest

Thank you for posting this.

Guest

not at this time. thank you

Jazlene Oqt

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Jazlene Oqt

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Monique R Dcw

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Verified Reviewer
| map-marker Peoria, Arizona

Poor Quality and Don't Back Product

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List of Issues with Pulte A big fat -100 if I could. We bought our home in 2019.

I had excessive cracks in the home and stucco, I had a defective garage door, poor paint and some other items. Pulte would not replace the garage door insisting it was fine but to this day I am the only one in the neighborhood whose garage door is bent at the bottom and paint was always darker there. Also, they refused to restucco and would only fill or paint over cracks in stucco. I was advise of a 5 year warranty by Ryan regarding the windows and mold.

I called Pulte today 1/11/24 and advised I smelled mold and I believe my windows and stucco are failing. They will not do anything.

Here are the ongoing issues from day one.

1) AC never worked right and eventually found leak in coils and compressor and would not replace.

2) Poor stucco and paint. Paint coming off and stucco pealing and has come off around the windows.

3) Defective garage door

4) Cracked trusses and un anchored bracing in attic

5) 1/2 gabs between plywood exposing felt

6) Windows separating from framing

7) Drip line above window may be leaking (multiple cracks) and would explain window separation

8) mold smell when raining

9) Same interior ceiling crack coming back and extending

10) Same centerline window crack keeps coming back and growing

They would not make the proper corrections during the 1 year warranty and continue to not back their product.

11) Grading was never done correctly and I had to have people come in and correct

View full review

User's recommendation: DON'T BUY PULTE

Audrey T Arz

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| map-marker Orlando, Florida

Terrible customer service/ warranty

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Pulte Homes - Terrible customer service/ warranty
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Updated by user Nov 07, 2023

Today, they put French drain on a new home. I sent them a lovely text about discrimination, I’m notifying Channel 9 and the second week in January it’s the legal team. Within a few hours the guys were ready to work to regrade my back yard and to put in French drains at...

Original review Oct 08, 2023
I bought my home July 23 after a long delay because they didnt get permits for water and sewer per their email. The house is beautiful with a few problems that was sent to them August 13, 23 including pavers breaking and disintegrating.

No response. I have flooding on one side of my house and the back that was reported to them in September 8th. No response. I sent an email October 1st to notify them that Im taking legal action if they dont fix these issues.

October 2nd I received an email that my complaints were sent to the customer care manager. No response.
I paid for porcelain and go cheap ceramic floor tiles. The warranty department is not responding.

Im not the only one in this new development that has issues without them responding. Im leaving no stone unturned with this company.
View full review
Loss:
$15000
Pros:
  • Workmanship

Preferred solution: My floor to porcelain tiles that I paid for. Add French drain on the side that’s flooding. Regrade the back yard to prevent flooding.

User's recommendation: Do not pay until you get your land inspected.

2 comments
Guest

Good Afternoon- We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns. Could you please provide more information so I can better assist you?

Please respond to pgcustomercare@***.com including your complete address, and contact information so I can forward this information on to our team members who will be following up with you directly. Thank you!

Guest
reply icon Replying to comment of Guest-2438163

Send me your address where I can send you an entire package. I have seek counsel at this point.

Take the time to come to my community and you’ll heart the rest.

Thanks for responding. We

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Lee S Jmr

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Verified Reviewer
| map-marker Orlando, Florida

Collusion, intimidation and

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IN DWT, PSL, this community has gone from bad to worse. The resident board member who represents Pulte has threatened homeowners, forced several to sell their homes through coercion and intimidation (put rubber rats in someone's driveway) and then blackballed folks who won't use his wife to sell their house.

Pulte, surely colludes with him as he badmouths any one who complains about house problems (we know there are a ton) and then ensures they are not invited to functions and have other residents not speak to him.

Recently, when several boards were being set up, he posted incorrect information on Facebook 5-6 times and derailed the entire process as if it was Charlies' world.

The Property Manager allowed this to happen and clearly was not in charge. Also, he had several of us attend one committee meeting to enter in ballots (for a committee we were not a part of) so he could derail the process and put his people on the board.

How many more people have to leave before this guy continues to get LifeStyle Directors and Property Managers' fired?

He is on his way to get rid of these 2 but how does Pulte allow someone who already has been kicked out of one club for stealing from them to represent them? You have enough problems as is and you had better get this one under control

View full review
Loss:
$25000
Cons:
  • Inexperience or unqualified subcontractors
  • Poor quality of workmanship and building materials
  • Customer service and customer satisfaction is so poor

Preferred solution: Fix the issues that plague the community

User's recommendation: Go somewhere else. People in this community are idiots and act like children

Stephen S Rlj

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Verified Reviewer

Master Shower needs.patching 4 times over 5 years

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Pulte Homes - Master Shower needs.patching 4 times over 5 years

We have been in the home a little over 5 years and are now needing our fourth patch/repair of the master shower floor during that time. Pulte is now telling us that the repairs are only warrantied for a year and that we are now out of warranty for any future repairs.

All they've done is repair the floor temporarily to exhaust the warranty. Obviously the floor workmanship has been substandard and the subs have been putting temporary solutions to work rather than solving the problem definitively.

We would like Pulte to solve the problem for a reasonable amount of time. We consider this to be at least 3 years even though this still seems quite short for the life of a typical shower floor.

Representatives of Pulte have tried to tell us that because our townhome is three-story and the top story is wood that the shifting in the wind will cause a continuous problem up here.

This simply reinforces our concern that the overall workmanship has been poor and fraught with potential problems like this. I've lived in three-story townhomes and apartments many times over my life fan and have not had issues like this.

This comes on the heels of numerous other issues they have had to repair under warranty including replacing a stove top that was catching on fire and had been recalled prior to closing and was not disclosed.

View full review
Loss:
$5000
Pros:
  • Are a larger builder
Cons:
  • Cheap construction with limited options

Preferred solution: Repair

User's recommendation: Choose a higher quality contractor even if you have to spend a little more money. And get warranties that are reasonable.

1 comment
Guest

Good Afternoon- We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns. Could you please provide more information so I can better assist you?

Please respond to pgcustomercare@***.com including your complete address, and contact information so I can forward this information on to our team members who will be following up with you directly. Thank you!

Featured
Jun C Aqp

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Defect installation

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Pulte Homes - Defect installation
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Couldnt get hold a customer service representative when I called. Every service call took forever to get answered. Bought Pulte home for the second time, big mistake. Wont buy Pulte home anymore. The siding was improperly installed, manufacturer warranty claims got denied, and Pulte took forever to address the issues. Very frustrating and disappointing! Pulte home qualify gets worse and worse!
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Preferred solution: Whole replacement for the siding.

User's recommendation: Do not buy Pulte home.

Anonymous
map-marker Columbus, Ohio

Yard graded toward house causes flooding

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In the Pulte development of Babcock Ranch, Water is flooding into my house. It's due to the yard is graded towards the house instead of the pond. The Road is flooded at the catchment basins. They are clogged with construction debris.
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User's recommendation: Start documentation early

Resolved
Thomas P Sdd

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Verified Reviewer
| map-marker Naples, Florida

Resolved: Nobody shows up for weeks to work on home

Updated by user Nov 21, 2023

Company fixed the issue and I have been provided with apology. Talked to higher ups at Pulte and problem was addressed and immediately taken care of

Original review Nov 06, 2023
Nobody from Pulte shows up to work on our home. Drywall sitting in home for 6 weeks and never been touched along with anything else
When you try to talk to people on site they basically laugh in your face and it is because they know nobody from the corporate offices are going to do anything to them
It is a tragedy to treat your customers like this and have your site representatives laugh in your face
Our sales rep said she was going to figure out what the problem and without a doubt call me today and it is 4:00 eastern time and I have heard nothing
My wife and I rented a home which we pay 5000/mo to rent so needless to say when 6 weeks passes and nothing has been done on our home we just lost 7,500 dollars and there is much more to this story so I hope that Pulte cares enough about their customers that someone will call me to discuss this entire issue
My number is 217-652-**** PLEASE CALL
Thank You
Thomas Power
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1 comment
Guest

Good Afternoon- We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns. Could you please provide more information so I can better assist you?

Please respond to pgcustomercare@***.com including your complete address, and contact information so I can forward this information on to our team members who will be following up with you directly. Thank you!

Chester R Nvj

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Verified Reviewer
| map-marker Dayton, Ohio

Over one year since closing and cannot get major items fixed.

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Kitchen Cabinets of very low quality and major defects. Kitchen back splash installed incorrectly and has broken tile. Lanai pavers have significant gaps between pavers and frame of lanai.
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User's recommendation: Do not buy from Pulte.

1 comment
Guest

Good Afternoon- We are disappointed to hear you have not had a good experience and will be in contact with your local leadership team to help address your concerns. Could you please provide more information so I can better assist you?

Please respond to pgcustomercare@***.com including your complete address, and contact information so I can forward this information on to our team members who will be following up with you directly. Thank you!

Judith B Xiw

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Verified Reviewer

Ripped off

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This Bill Pulte Philanthropist home builder whatever, said if I paid him $20 he would help me by giving me $5000 to pay my bills. I did but he didnt holdup his end of the deal! Gave me all kinds of reasons!
View full review
Loss:
$5000
Cons:
  • Everything about them

Preferred solution: Full refund

User's recommendation: Don’t buy anything he’s selling

1 comment
Jaden Dry

They got $500 from me and said I won a car that I had to pay $500 for delivery and another $1000 to get my first $10,000!! When I asked why I couldn’t just pick the car up from the dealer ship I got no response!

The house I won would cost me $500 a month for a year! But who wants there houses they sound like they are crap!

Bill L Dko

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Pulte Lies

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Pulte started selling new homes in Fuquay Varina, North Carolina in November 2020. I signed a contract to buy a house in March 1921 and was told the amenity center if you finished in September 2022.

here it is June 2023 and the amenity center is now scheduled to be finished by the end of the year. Pulte cannot disclose any information as to the delay, and what they plan to do for the residence if and when the amenity center does not open as promised at the end of the year. And Pulte continues to collect full HOA dues each month from every resident even though the amenity center is still not open. In addition to the lies about the amenity center, the subcontractors, who installed the shingles on the roof, install them against manufacture, suggested installation.

Several homeowners contacted Pulte, but They refuse to address this concern. Several homeowners have also expressed a dissatisfaction with the landscaping around the community. The community lacks color and the grass has a yellowish tint. Going back to the HOA, which is currently under Pultes control, a significant amount of the money collected from the residence.

Monthly dues is sitting in a non-interest-bearing account at a very questionable financial institution.

This concern was brought to the attention of Pulte and the homeowners association, and they responded by only moving a portion of the money into an account that earns, a little bit of interest. When I asked why, they didnt move the entire amount, they refuse to provide answers.

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Preferred solution: Answers

User's recommendation: Stay away from Pulte

Disha Frz

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Verified Reviewer
| map-marker Cumberland, Rhode Island

Unreasonable deposit required

Updated by user Aug 19, 2023

we are returning to N Myrtle Beach the end of September, and will be posting my review based on my meeting with our agent at Pulte Del Webb by early October. We are now. We are now about 7 months into the process of trying to obtain a corner lot to build a new home at...

Original review Jul 18, 2023
Pulte Del Web North Myrtle Beach, SC They use their own sales contract instead of a S Carolina contract, with virtually no protection for the buyer/ they were looking for a deposit of a hundred thousand dollars for a new home that would not be ready to move into for the better part of the year--and a flexible closing date lasting six to nine months. By the time they got back to us on a prospective offer-they had already sold the lot we wanted.

I tCResearchYouook the time to do some research. I strongly suggest you check out a video available on-line at "Pulte's Deplorable Orlando Homes" before putting your wallet up to your head and pulling the trigger!

Most home-buyers are under the false belief that a city or country inspector checks out the buildings going up in new communities--but this is not true. They are checking mainly only the safety issues.
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1 comment
George W Rdt

Oh boy you got me worried

Jody O Zut

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Verified Reviewer
| map-marker North Port, Florida

Poor Customer Services

We moved in to Del Webb Cypress Falls on December 8th of 2022. For nearly 8 months we have been chasing Pulte Customer Service reps to complete warranty work discussed at closing or identified in our new home inspection.

We purchased a home in the final phase Pulte built on the property. The majority of homes have sold, and Pulte has literally and figuratively moved on. Their vendors are unskilled and unreliable because Pulte doesnt manage vendor services or workload. My problem isnt unique; nearly 60 of my new neighbors are experiencing the same challenges.

Management has been notified and doesnt correct the issues or return phone calls.

Youll be disappointed if you buy a Pulte Home. Save yourself and look elsewhere.

View full review
Cons:
  • Poor quality
  • Poor vendor management
  • Poor customer service

Preferred solution: My work completed properly and quickly!

User's recommendation: Don’t invest in a Pulte Home

Disha Frz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Myrtle Beach, South Carolina

Lack of service even getting a preferred lot

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We had been waiting over a year for Pulte Del Webb to start building the new 55 and over community at the former Possum Trot Golf Course in North Myrtle Beach, SC. We were interested in having a home built on a corner lot because the homes are being built so close together you don't get much sunlight into the homes.

They only had one corner lot available to be sold, because they have not released a big number of lots to sell yet. They told us they wanted twenty thousand dollars extra for the lot. We told them that fifteen would be our limit. They sold the lot to another party.

They contacted us a couple of weeks later and said they had the lot on the opposite corner just released, and that lot would be less expensive. The price of the home had gone up though. After doing the math and making sense of all the smoke and mirrors, we were still waiting for a call back that never came to firm up a deal. We used all the free time to check reviews on Pulte Homes.

While some home builders across the country have started to reduce the asking prices by as much as a hundred thousand dollars, and slowing down construction--Pulte has apparently not received that information; as they keep raising their prices. Let the buyer beware. Most home-buyers are under the false impression that city or country inspectors are checking all new construction projects to ensure they up up to snuff--this is Not True.

They are only checking the safety issues. Do your research before you put your wallet up to your head and pull the trigger.

View full review
Pros:
  • Good design
Cons:
  • Terrible customer service-no closing date
  • Shoddy building

Preferred solution: just want to warn prospective buyers. when I was in Vietnam, we always warned those coming up behind ur--thus this review..

User's recommendation: Do your research before spending any money..

1 comment
Guest

I am in the process of posting a review much the same as this one. we have had a lot # 278 sold out from under us after getting the lot price down to $10,000.

We are supposed to be notified when the lot on the opposite corner is coming up to be released. We have been waiting for over six months. Pulte Del Web wound not take a deposit to hold a corner lot for us. I will be posting when we have a resolution, or give up.

I have observed from reviews that the best way to get action from Pulte is to post a video on TicTock.

Millions of Viewers. Jack D...

Shirley B Xps
map-marker North Port, Florida

Cannot get warranty items fixed

Where do I begin? With the slight of hand in changing my lot? With the shuffling of my homes cinder blocks to another home? Or how about after nearly 15 months cant get warranty work completed. Tub cracked when I moved in. They wont replace but repair. Today repair man tells me there are 4 more cracks. New house = new tub!!! Lanai bricks not seated properly, now reseated but cant get screen reattached, ac slab is crooked , oh wait let me slid a brick under here??? Bent window screen, window slips and wont stay up. Should I go on??? Warranty guy hasnt answered my last 3 attempts at contact.
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Cons:
  • Finish work is shoddy
  • Cleaning non existent
  • Painting is pathetic

Preferred solution: Warranty issues fixed starting with new tub and lanai screen and ac pad

User's recommendation: Don’t buy from Pulte unless you want to fight

1 comment
Shirley B Xps

Typed phone number wrong, please email me

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